Privacy Policy

1. Information We Collect

Ibha Care Pvt. Ltd. ("Ibha", "we", "us") collects information you provide when creating an account, enrolling a member, or contacting our team. This includes:

• Personal identifiers: name, email, phone number, address
• Health information about enrolled members (with your consent)
• Payment information (processed securely via third-party providers)
• Communication records between you and our care team
• Usage data from our family app and website

2. How We Use Your Information

We use collected information to:

• Provide and improve our elder care services
• Communicate with families about their member's care
• Process payments and maintain billing records
• Send service updates, health reports, and emergency alerts
• Comply with applicable laws and regulations

3. Information Sharing

We do not sell your personal data. We may share information with:

• Care managers and healthcare partners directly involved in member care
• Technology service providers (hosting, analytics) bound by confidentiality agreements
• Legal and regulatory authorities when required by law

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, access controls, and regular security audits. Our servers are hosted in India, complying with Indian data localisation requirements.

5. Data Retention

We retain personal data for as long as your account is active and for a period of 7 years thereafter, as required by applicable laws. Health records are retained in accordance with Indian medical record regulations.

6. Your Rights

Under applicable Indian law and our policy, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to specific uses of your data

To exercise these rights, contact us at privacy@ibha.in.

7. Cookies

Our website uses cookies as described in our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our app. Continued use of our services after notification constitutes acceptance.

9. Contact Us

For privacy-related questions, contact our Data Protection Officer at privacy@ibha.in or write to us at Ibha Care Pvt. Ltd., 3rd Floor, Prestige Meridian II, MG Road, Bangalore, 560 001.