From First Call to First Daily Report
Starting care for your parents in India while you're abroad can feel complicated. We've designed every step to be simple, transparent, and genuinely supportive, for you and for your parents.
The Ibha onboarding journey
From your first conversation with us to the moment your care manager walks through your parent's door, here's every step, in plain language.
Discovery Consultation
A 30-minute video call with your dedicated Ibha family advisor. You tell us about your parent, their health, their personality, their living situation, and what worries you most. We ask the right questions and listen carefully. No pressure, no pitch.
In-Home Geriatric Assessment
An Ibha care specialist visits your parent at their home in India. Over 60–90 minutes, they assess cognitive function, mobility, medication management, home safety risks, nutritional habits, social wellbeing, and existing medical conditions. The full assessment report is shared with you within 24 hours.
Personalised Care Plan
Using the assessment findings and your family's input, we build a detailed care plan. This covers visit schedule, health monitoring priorities, emergency contacts and protocols, medication management approach, doctor liaison requirements, and any specialist needs. You review and approve the plan before care begins.
Care Manager Matching
We shortlist care managers based on language, experience with your parent's specific health conditions, location, and cultural fit. You receive a profile summary of the recommended match. A three-way introduction video call, you, your parent, and the care manager, takes place before any care visit.
Go Live, Care Begins
Care starts on the agreed date. Your care manager submits their first visit report within hours of the initial visit. You receive your first daily update notification. The Ibha family app is activated for your account. You're now connected.
How long does it take?
Most families are fully onboarded within 5–7 days. In urgent situations, we can expedite to 48 hours.
Four ways you stay informed
No more chasing updates. Ibha pushes the right information to you through the right channel at the right time.
Ibha Family App
Your primary window into your parent's daily life. Access daily visit reports, health metrics and trends, medication compliance logs, care plan progress, and emergency alert history, anytime, anywhere.
Scheduled Video Calls
Weekly or fortnightly video calls with your care manager, booked at a time that suits your timezone. These sessions cover health trends, upcoming medical appointments, any concerns, and longer-term care plan adjustments.
Monthly Health Reports
A comprehensive, PDF-format report summarising the entire month, vital sign trends, medication adherence rates, doctor visits, incidents, care manager observations, and recommendations for the month ahead.
WhatsApp & In-App Messaging
Direct message your care manager through the Ibha app or WhatsApp for quick questions and informal updates. Response guaranteed within 2 hours during working hours, immediately for anything marked urgent.
Flexible payment options for every NRI family
We've made it easy to pay from anywhere in the world. All plans are priced in INR, with no hidden international surcharges from our side.
International Credit / Debit Cards
Pay with any Visa, Mastercard, or American Express card issued abroad. Charges appear in your local currency, converted at live exchange rates with no Ibha markup. No additional international transaction processing on our end.
Wire / SWIFT Transfer
Set up a monthly wire or SWIFT transfer from your bank directly to Ibha's account. We provide all necessary banking details. Many families find this the most reliable option for consistent monthly payments.
NRE / NRO Account
If you hold an NRE or NRO account in India, you can set up an auto-debit directly from that account. This avoids currency conversion entirely and is the most cost-efficient option for most NRI families.
UPI / Indian Payments
If you or a family member in India can manage payments, UPI, net banking, and all standard Indian payment methods are fully supported. Some families have a sibling or trusted relative handle this locally.
Invoicing: Ibha provides GST-compliant invoices for all payments. Families with NRE accounts may also be eligible for tax benefits under Indian law, consult your CA for details.
What happens after care begins
The relationship doesn't stop at onboarding. Here's what ongoing care looks like for NRI families.
- ✓Care visit report in app
- ✓Vital signs logged
- ✓Medication compliance confirmed
- ✓Video call with care manager
- ✓Health trend summary
- ✓Upcoming week planning
- ✓Full PDF health report
- ✓Care plan review
- ✓Billing and invoice
Ready to give your parents the care they deserve?
Join 30,000+ families who trust Ibha for compassionate, professional elder care across India.